Privacy Policy


Effective Date: March 26, 2025
Last Updated: March 26, 2025

Rooted Technology Solutions, LLC (“RTS,” “we,” “our,” or “us”) is a managed services provider based in Fairhope, Alabama, committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website (rootedts.com) or interact with us. By using our website or providing information to us, you accept this Privacy Policy. If you do not agree, please refrain from using our website or sharing your information. This policy applies to data collected through our website and general interactions, not to other services or offline activities.

1. Who We Are

We are Rooted Technology Solutions, LLC, based in Fairhope, AL. You can reach us at [email protected] or (251) 929-4600. Our website is rootedts.com.

2. Information We Collect and Why

We collect certain information to operate our website and respond to your requests:

  • Personal Information: Name, email address, phone number, and business details when you contact us, request services, or submit forms (e.g., contact forms). We use this to reply to you and provide service info—your consent comes from submitting the form.
  • Usage Data: IP address, browser type, device info, and website activity (e.g., pages visited), collected automatically via cookies and tools. Cookies help us run the site and analyze usage—you consent by using our site, but can turn them off in your browser. We use this to improve our website.
  • Third-Party Information: Data from SOC-compliant vendors or partners (e.g., hosting or analytics providers) to support site operations, with your consent implied by use.

We don’t collect sensitive data like health info through our website.

3. Sharing Your Information

We don’t sell or rent your personal information. We may share it with:

  • Trusted Vendors: SOC-compliant third parties like website hosting providers (e.g., [insert host if known]) and analytics services (e.g., Google Analytics) to keep the site running and understand usage. They get only what’s needed and are bound by confidentiality. See Google’s privacy policy at https://policies.google.com/privacy.
  • Legal Requirements: Authorities if required by law (e.g., subpoenas) or to prevent harm or fraud.
  • Business Transfers: A new owner if RTS is sold or merged—by sharing your info, you agree to this, and they’ll follow this policy.

4. How Long We Keep Your Data

We keep your info only as long as needed:

  • Contact form submissions are retained for up to six months for customer service, then deleted securely.
  • Usage data (e.g., analytics) is kept for one year to track trends, then removed.
  • Legal obligations may extend these times, but we don’t hold data longer than necessary.

5. Data Security

We protect your information with encryption, access controls, and SOC-compliant vendors. No system is fully secure, though, so we can’t promise absolute protection. If a breach occurs, we’ll notify affected individuals as required by law (e.g., within 45 days for Alabama residents). We don’t adjust practices for “Do Not Track” browser signals.

6. Your Choices

  • Opt-Out: Stop marketing emails or SMS by using the “unsubscribe” link, replying “STOP,” or contacting us.
  • Access or Deletion: Ask to see or remove your personal information by reaching out—email [email protected] or call (251) 929-4600—subject to legal limits.

SMS Policy

If you share your phone number:

  • We might text you back if you call and leave a voicemail or ask us to get in touch—no special form needed, just your okay from reaching out.
  • For promos or marketing texts, we’ll only send those if you’ve clearly said yes in writing first, as required by law. You’ll know it’s RTS, what you’re getting (like occasional offers), and that it’s not tied to buying anything.
  • Want out? Just reply “STOP” or let us know. Message and data rates may apply, depending on your carrier.

7. Third-Party Links & Public Areas

Our website may link to external sites we don’t control (e.g., vendor pages)—we’re not responsible for their privacy practices, so check their policies. Posting in public areas (e.g., feedback forms) is at your own risk; we’re not liable for how others use that info.

8. Children’s Privacy

Our website isn’t meant for kids under 13. We don’t knowingly collect their data and will delete it if discovered, per the Children’s Online Privacy Protection Act.

9. Where Your Data Goes

Our site is U.S.-based, hosted in the U.S. (e.g., Tempe, AZ). If you’re outside the U.S., your data stays here under U.S. rules. We don’t transfer data to the European Union, so no special safeguards apply.

10. Contact Us

For questions or privacy concerns:
Rooted Technology Solutions, LLC
Email: [email protected]
Phone: (251) 929-4600
Address: P.O. Box 2112, Fairhope, AL 36533-2112

11. Changes to This Policy

We may update this policy as needed. Changes will be posted here with a new effective date and apply moving forward. Please check back occasionally. Continued use means you’re okay with the updates.

12. Limitation of Liability

RTS and its affiliates aren’t responsible for indirect, special, or consequential damages (e.g., lost profits) from using our website or this policy, even if warned of the possibility. Our liability is limited to $100. Claims must be made within one year of the issue, or they’re waived. Some laws may restrict this, so it applies where permitted.